Decryption Service FAQ

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What is this service?

This service has been started to help our customers with problems they meet in day-to-day activities in office and at home.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Is it true that all files can be decrypted and passwords recovered?

All – not. Most of them – yes. Some files require plenty of work. Some require plenty of hardware. You can send us your file and we test it for free.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Why don’t to make your service online?

Online service is on our plans.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

You are not the fastest. I’ve seen online services.

Great! So did us! Those online services were not able to open some of our files we’ve sent them to test. Those services work only with one or two file-types. We work with plenty of file-types. Soon we start online services for all of file-types we support. We are really fast service for files we support. In most cases you get the result within 30 minutes no matter what file you’ve submitted! 24 hours a day!

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Can you, please, provide full list of file-type you are working with?

Our opinion that full list of file-types is interesting only for our competitors. If you have file to decrypt, remove password, etc… you can submit it to us and we’ll answer you if we can work with it or not.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

I have file, but don’t know how to open it. Can you help?

We are sure we can. Feel free to submit your files to us. It is no charge for that.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Why don’t to make your service online?

Online service is on our plans.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

What is your responsibility?

We are fully responsible for our work and the result. If we fail to open your files – you pay nothing. If we fail to get in time – your fee is lower. We are also responsible for keeping confidentiality of your files.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Are you hackers?

If you mean computer criminals – no. We are professionals.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Why are you the best?

We use new technologies and invest a lot in our know how. We make our service comfortable for our customers. We help people.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ

Are this service and Software one team?

Mostly yes. Same Top management team, same security specialists and same developers. We’ve hired new service engineers and made them to work 24 hours a day.

Expert: C. Corrientes - IT-Security Engineer (http://www.german-websecurity.de)
Question asked by: FAQ